Returns & Refunds policy

We offer a 15-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our customer service team at trisnayanti@ecomora-trade.com to initiate a return or exchange.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 15 days

• The goods are in the original packaging

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Jalan Darmawangsa gang III No. 3, Kecamatan Tabanan.

City: Tabanan

Province: Bali

Postal code: 82113

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail trisnayanti@ecomora-trade.com